Shipping Policy – TECHGENIUSX
Effective Date: March 12, 2025
At TECHGENIUSX, we strive to provide our customers with efficient and reliable shipping for all orders. The following Shipping Policy outlines the terms and conditions regarding the shipping of products purchased through our website.
1. Shipping Locations
We currently offer shipping to locations within the United States. At this time, we do not offer international shipping. For inquiries regarding international orders, please contact us directly at info@techgeniusx.xyz.
2. Shipping Methods
We provide several shipping options to meet your needs, including standard and expedited shipping. The available shipping methods will be presented at checkout, and the shipping costs will be calculated based on the destination and the size/weight of your order.
3. Processing Time
Once your order is placed and payment is confirmed, we will process and ship your order within 1-3 business days. Please note that orders placed on weekends or holidays will be processed on the next business day. While we make every effort to ship orders promptly, processing times may vary during peak periods, sales events, or due to other unforeseen circumstances.
4. Delivery Time
The estimated delivery time will depend on the shipping method you select at checkout and your delivery address. Typical delivery times are as follows:
- Standard Shipping: 5-7 business days.
- Expedited Shipping: 2-4 business days.
Please note that delivery times are estimates, and actual delivery may vary depending on factors such as weather, shipping carrier delays, or other factors beyond our control.
5. Shipping Costs
Shipping fees are calculated based on the size, weight, and destination of your order. These charges will be displayed at checkout before you finalize your purchase. For orders over a certain amount, you may qualify for free shipping. Please check our website for any ongoing promotions or offers related to shipping.
6. Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information so you can follow the progress of your shipment. If you have not received tracking details within 2-3 business days after placing your order, please contact our customer support team.
7. Address Accuracy
It is important that you provide an accurate and complete shipping address at checkout. We are not responsible for delays, delivery failures, or additional charges that result from incorrect or incomplete addresses. If you notice any errors in your shipping details, please contact us immediately to update the information.
8. Shipping Issues
If you experience any issues with your shipment, such as delays or damages, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve any issues and ensure you receive your products in a timely manner.
9. Damaged or Lost Items
In the rare event that your items are damaged during shipping, please notify us within 7 days of receiving the product. We will assist you in processing a claim with the shipping carrier or arranging for a replacement or refund, depending on the situation.
If your order is lost in transit, please contact us so that we can investigate and work with the carrier to locate your order.
10. Order Cancellations
Once an order has been processed and shipped, it cannot be canceled or modified. If you need to cancel or make changes to your order, please contact us as soon as possible, and we will do our best to assist you.
11. Contact Us
If you have any questions or concerns regarding shipping, please contact our customer service team:
- Email: info@techgeniusx.xyz
- Phone: 408-577-0324
- Address: 3194 Friendship Lane, California, United States
Thank you for choosing TECHGENIUSX! We appreciate your business and are committed to providing you with an excellent shopping experience.